FREIGHT AND DELIVERY

At Tonic we endeavour to post your items as quickly as possible and as safely as possible. Once your items have left our warehouse we put our trust into Australia Post and Direct Freight to deliver your items without issue, should you have any concerns please don’t hesitate to contact us HERE

Please ensure your delivery details are correct & include apartment numbers and any other relevant information. Please include the business name, if shipping to a business.

Orders within Australia

Tonic orders are sent using either Australia Post or a Courier Service with Direct Freight.

Australia Post

All Australia Post deliveries require a signature. If no one is in attendance your parcel will be taken to your local post office for collection.

The follow shipping rates apply for Australia Post delivery :
Standard Shipping via Australia Post - $11.00
Express Post via Australia Post - $16.50

Free Standard shipping with Australia Post is available for orders over $100 within Australia.

We endeavour to deliver your order as quickly as possible, however we cannot guarantee a set time frame. Should you have any concerns you can find delivery estimates here or contact us HERE

Courier Service
We are pleased to offer a courier service via Direct Freight as an alternative to Australia Post within Australia.

This service does not require a signature – your parcel will be left if there is no one in attendance. If there is no safe place for a parcel to be left, redelivery charges will apply.

The following shipping rates apply for courier service delivery :
Orders $100 and over - $12.00
Orders below $100 - $17.50

International Orders

For our International Shipping, we use Australia Post. Guidelines for delivery times deadlines are available HERE.

All Tonic orders are shipped from Melbourne, Australia.

For selected destinations, a flat shipping rate is applied to your cart for Australia Post standard international service.

All other destinations - pricing is applied to your Cart Totals based on your order size & destination.

Please note that we are currently unable to ship to European destinations.

USA - Tariffs

Tonic products are produced in China or Australia. With the current tariff rates in the USA, Australian made products are subject to a 10% tariff while products made in China are subject to a 145% tariff. Please check the product details for this information on each item before finalising your purchase.

All tariffs are payable by the customer upon arrival in the USA.

 

Goods may be returned if found to be delivered faulty or there was an error in delivery.

If the product is found to be faulty it will be replaced and if we are unable to replace it a credit will be issued. Please contact us via the contact page or on info@tonic.net.au before returning your item(s) and let us know the invoice number and reason for your return.

Please choose your Tonic product carefully. We endeavour to provide as much detail in our descriptions as possible, however, please feel free to contact us if you have any queries about a product. If you do change your mind, please contact us to discuss an alternative.

 

Items must be returned in the condition of which they were received, and all packaging must remain intact.

Items being returned because of a change of mind will be shipped at the customers cost.

Please make sure you contact us within 7 days of accepting delivery.

Items should be returned to the following address:

Tonic
6 Horne Street
Elsternwick VIC 3185

EASTER SALE

20% off sitewide with code BUNNY20. Excludes Bundles, Gift Sets and Gift Cards.

Offer ends midnight Monday 21st April (AEST).

FREIGHT AND DELIVERY

At Tonic we endeavour to post your items as quickly as possible and as safely as possible. Once your items have left our warehouse we put our trust into Australia Post and Direct Freight to deliver your items without issue, should you have any concerns please don’t hesitate to contact us HERE

Please ensure your delivery details are correct & include apartment numbers and any other relevant information. Please include the business name, if shipping to a business.

Orders within Australia

Tonic orders are sent using either Australia Post or a Courier Service with Direct Freight.

Australia Post

All Australia Post deliveries require a signature. If no one is in attendance your parcel will be taken to your local post office for collection.

The follow shipping rates apply for Australia Post delivery :
Standard Shipping via Australia Post - $11.00
Express Post via Australia Post - $16.50

Free Standard shipping with Australia Post is available for orders over $100 within Australia.

We endeavour to deliver your order as quickly as possible, however we cannot guarantee a set time frame. Should you have any concerns you can find delivery estimates here or contact us HERE

Courier Service
We are pleased to offer a courier service via Direct Freight as an alternative to Australia Post within Australia.

This service does not require a signature – your parcel will be left if there is no one in attendance. If there is no safe place for a parcel to be left, redelivery charges will apply.

The following shipping rates apply for courier service delivery :
Orders $100 and over - $12.00
Orders below $100 - $17.50

International Orders

For our International Shipping, we use Australia Post. Guidelines for delivery times deadlines are available HERE.

All Tonic orders are shipped from Melbourne, Australia.

For selected destinations, a flat shipping rate is applied to your cart for Australia Post standard international service.

All other destinations - pricing is applied to your Cart Totals based on your order size & destination.

Please note that we are currently unable to ship to European destinations.

USA - Tariffs

Tonic products are produced in China or Australia. With the current tariff rates in the USA, Australian made products are subject to a 10% tariff while products made in China are subject to a 145% tariff. Please check the product details for this information on each item before finalising your purchase.

All tariffs are payable by the customer upon arrival in the USA.

 

RETURNS POLICY

Goods may be returned only if found to be delivered faulty or there was an error in delivery. No refunds will be provided for a change of mind or for an incorrect choice.

If the product is found to be faulty it will be replaced and if we are unable to replace it a credit will be issued. Please contact us via the contact page at www.tonic.net.au before returning item(s) and let us know the invoice number and reason for your return. Items being returned are shipped at the customers cost.

Items should be returned to the following address:
Tonic Product Development Pty Ltd
6 Horne Street
Elsternwick Vic 3185

INFORMATION ON THIS SITE
The website tonic.net.au and the content across the site are subject to copyright, trademarks and intellectual property rights owned by Tonic Product Development.

The content found on this website must not be downloaded, transmitted, communicated, published, adapted or distributed without prior written permission from Tonic.

PRIVACY POLICY

Your privacy is important to us. All personal information provided by you will remain with Tonic Product Development Pty Ltd and will not under any circumstances be disclosed or distributed to any third parties. When purchasing from Tonic your financial details are passed through a secure server using the latest encryption technology.