FAQ

Australian Orders

All orders are sent using Australia Post eParcel Shipping, which is a door to door service. Please ensure you delivery details are correct & include apartment numbers, or any other relevant information. Please include the business name, if shipping to a business.

Free Shipping within Australia (only) for all retail orders $30 AUD

For all Australian Retail Orders $29 and under the following shipping rates apply:
Australia Post Standard Delivery 3-7 days $11.00
Australia Post Express Delivery 1-3 days $16.50

International Orders

For our International Shipping, we use Australia Post. Pricing is applied to your Cart Totals.

Unfortunately, due to COVID-19 there have been delays with Australia Post deliveries both within Australia and with international deliveries that are unfortunately beyond our control. We recommend allowing longer for your Tonic delivery to arrive.

After your order has been fulfilled, a confirmation email will be sent to the address you provided. (Please check your junk mail if you do not receive this email). This email will provide you with an Australia Post tracking number.

Shipping can be tracked, both in Australia & overseas. Please note a signature may be required upon delivery.

Generally, all products will be dispatched within 1-2 working days and we will always attempt to ship your order within this estimated period. If the expected delivery period for your requested product(s) is significantly longer than estimated, you will be contacted and will have the opportunity to cancel your order.
Orders placed after 10am on Friday and over the weekend will not be processed until Monday.
All due care is given with packing your item to ensure a safe delivery.

Unfortunately, due to COVID-19 there have been delays with Australia Post deliveries both within Australia and with international deliveries that are unfortunately beyond our control.  We recommend allowing longer for your Tonic delivery to arrive.

Goods may be returned if found to be delivered faulty or there was an error in delivery.

If the product is found to be faulty it will be replaced and if we are unable to replace it a credit will be issued. Please contact us via the contact page or at www.tonic.net.au before returning item(s) and let us know the invoice number and reason for your return.

Please choose your Tonic product carefully.  We endeavour to provide as much detail in our descriptions as possible, however, please feel free to contact us if you have any queries about a product.  If you do change your mind, please contact us to discuss an alternative.

Items must be returned in the condition of which they were received, and all packaging must remain intact.

Items being returned because of a change of mind will be shipped at the customers cost.

Please make sure you contact us within 7 days of accepting delivery.

Items should be returned to the following address:
Tonic
6 Horne Street
Elsternwick Vic 3185

We do not offer gift wrapping, however we do have specially curated Gift Packs that come in beautiful Tonic gift boxes or 100% cotton gift bags.

We understand how difficult it is to be separated from your loved ones, especially at times like Mother’s Day & birthdays. So, at Tonic we’d like to help you connect with your loved ones in a more personal way.

If you are purchasing from our Tonic range for a gift, and would like to send a personalised message, simply select the personalised message option at checkout and we will print & include this with your beautiful Tonic gift.